Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when you interact with us or our advertising. This may happen when you:

• Submit contact forms on our website
• Request a free estimate
• Request garage door installation or repair services
• Call, text, email, or otherwise contact our company
• Submit forms through advertising campaigns
• Submit Meta/Facebook/Instagram Instant Forms or Lead Ads
• Interact with our website or our advertising campaigns

The information collected may include:

• Full name
• Phone number
• Email address
• ZIP code
• Service location or general location
• Type of garage door service requested
• Preferred service timeframe
• Other information voluntarily provided by the customer

2. How We Use Information

We may use the information we collect to:

• Respond to estimate requests
• Contact prospective customers about their service request
• Schedule appointments
• Provide garage door installation, repair, maintenance, opener, spring, and related services
• Provide customer support
• Send service-related calls, emails, or text messages when appropriate
• Improve advertising and marketing performance
• Improve the website and customer experience
• Prevent fraud or abuse
• Comply with applicable legal obligations

4. Cookies and Analytics

Our website uses analytics tools (such as Google Analytics) and advertising measurement tools (such as Google Ads conversion tracking) that may use cookies or similar technologies to understand how visitors interact with the Site and to measure the performance of our advertising. These tools may collect information such as pages visited, referral source, and approximate location. You can adjust your browser settings to manage or block cookies; however, some features of the Site may not function properly if cookies are disabled.

5. How Information Is Shared

We do not sell customers' personal information. We may share information in the following limited situations:

• With service providers or partners who help us operate our business, respond to leads, or provide the requested service, under appropriate confidentiality expectations
• In connection with advertising platforms (such as Meta/Google) to the extent necessary to manage and measure advertising campaigns you interacted with
• When required by law, court order, or to comply with applicable legal obligations
• To protect our rights, safety, or property, or the rights, safety, or property of others

6. Data Security

We take reasonable measures to help protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. This section describes our general approach; it is not a guarantee or warranty of any specific outcome.

7. Data Retention

We retain information for as long as reasonably necessary to respond to your request, provide services, and operate our business, and as otherwise required by applicable legal obligations. If you would like to request deletion of your information, please contact us using the details below.

8. Your Privacy Choices

You may:

• Request that we update or correct your contact information
• Ask us to stop contacting you for marketing or follow-up purposes
• Request deletion of your information, where applicable
• Manage cookies through your browser settings

We do not sell your personal information. To submit any of these requests, contact us using the details in the "Contact Us" section.

9. Third-Party Services

Our Site includes links to and integrations with third-party services such as Meta (Facebook/Instagram), Google, WhatsApp, and others. These third parties have their own privacy policies and practices. We are not responsible for how third-party services collect, use, or share your information when you interact with them. We encourage you to review the privacy policies of any third-party services you use.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle your information.